Privacy Policy

Growth Hacker Consulting Private Limited (“us,” “we,” or “ConsultEasy”) operates the ConsultEasy platform, which includes the website www.consulteasy.info and our WhatsApp-based services (“Services”). We are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard information about our users, including patients, doctors, and visitors (referred to as “you” or “users”).

Your use of our Services is subject to this Privacy Policy and our Terms of Use. By using our Services, you agree to the terms outlined here. If you do not agree, please refrain from using our Services.

1. Legal Entity Information

ConsultEasy is operated by:
Growth Hacker Consulting Private Limited
#42C, Shiv Govind Nivas, Gangamma Devi Layout, Mahadevpura, Bengaluru 560048, Karnataka, India
GSTIN: 29AAJCG5335J1Z8

2. Compliance with Laws

This Privacy Policy is published in compliance with:

• Section 43A of the Information Technology Act, 2000;
• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011;
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

3. Information We Collect

Personal Information

• Contact Details: Name, phone number, email address.
• Demographic Information: Gender, age, location (e.g., PIN code).
• Medical Data: Health records, symptoms, past prescriptions, diagnostic reports.

Sensitive Personal Data

• Health history, including treatments and diagnoses.
• Financial information for payment processing (e.g., UPI, credit/debit card details).

Technical Data

• Device information, IP address, browser type, and usage patterns.
• Cookies to enhance user experience.

4. Purpose of Information Use

We use your data to:

• Deliver Services: Facilitate doctor consultations and ensure seamless communication.
• Improve Experience: Use AI for case summaries and to match you with the best doctors.
• Process Payments: Securely handle consultation fees.
• Analyze and Enhance: Conduct research and statistical analysis to improve our Services.
• Comply with Laws: Fulfill regulatory and legal obligations.
• Data Retention: Retain data for legal compliance and user support while anonymizing inactive accounts after a defined period.

5. How We Collect Information

• Directly from Users: When you provide details during registration or consultations.
• Automatically: Through cookies and usage tracking.
• From Doctors: When they input medical notes or diagnoses during consultations.
• From Third Parties: For payment processing or service integrations.

6. Sharing and Disclosure

We may share your information with:

• Doctors: To facilitate consultations and provide medical advice.
• Service Providers: For payment processing, technical support, and analytics.
• Government Authorities: As required by law.
• Aggregated Data: Non-personal, anonymized data for research or business purposes.

We do not sell or rent your personal data to any third party.

In case of a data breach, ConsultEasy will notify affected users and relevant authorities within the legally stipulated timeframe.

7. Security Measures

We implement industry-standard security measures, including:

• Encryption: For sensitive data during storage and transmission.
• Secure Gateways: For payment processing.
• Firewalls and Monitoring: To prevent unauthorized access.
• Data Backup: Regular backups to protect against accidental loss.

However, no system is 100% secure. Users are encouraged to exercise caution while sharing information online.

8. User Rights

You have the right to:

• Access: Request access to your personal data.
• Correct: Update inaccuracies in your information.
• Delete: Request deletion of your data, subject to legal requirements.
• Opt-Out: Decline marketing or promotional communications.
• Export: Request a copy of your data in a machine-readable format (for international users under GDPR).

To exercise these rights, contact privacy@consulteasy.info.

9. Cookies and Tracking Technologies

Our website uses cookies to:

• Store user preferences.
• Analyze usage patterns.
• Deliver personalized content.

You can disable cookies through your browser settings, but this may impact functionality.

For international users, ConsultEasy adheres to cookie consent policies in compliance with GDPR.

10. Children’s Privacy

ConsultEasy is not intended for users under 18 without parental consent. We encourage parents to supervise minors’ use of the platform.

11. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be communicated via email or website notifications. Continued use of our Services signifies your acceptance of these changes.

12. Contact Us

For questions or concerns, contact:
Data Protection Officer
Growth Hacker Consulting Private Limited
#42C, Shiv Govind Nivas, Gangamma Devi Layout, Mahadevpura, Bengaluru 560048, Karnataka, India
Email: privacy@consulteasy.info

13. Indicative List of Collected Information

For Patients: Personal details for registration (name, phone number, etc.). Medical data for consultations (symptoms, history, prescriptions).

For Doctors: Professional credentials and license details. Availability and consultation fees. Communication history with patients.

For Visitors: Non-personal data (IP address, device information).